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Returns & Exchanges

For returns:

Please follow the simple instructions located on the back of your Saucony.com order invoice. Saucony.com will gladly accept returns for merchandise purchased through Saucony.com and that meet the following conditions:

  • Merchandise was purchased from Saucony.com. We cannot accept returns that were purchased from another store or website. If you need to return an item that was not purchased at Saucony.com, please contact the retailer from which you made the purchase.
  • Merchandise must be returned in its original condition and received WITHIN 45 DAYS OF ORIGINAL PURCHASE (INVOICE DATE). Orders returned beyond this time period will not be accepted. Saucony.com reserves the right to refuse worn or damaged merchandise.
  • Pack the merchandise in its original packaging or appropriate carton. Enclose the completed packing slip found on the back of the original invoice.
  • Complete the enclosed return form. Peel and stick both the pre-printed address label AND the provided pre-paid USPS shipping label; on the outside of the carton. Return shipping charges of $5.00 will be deducted from your refund for use of this label. Please keep your shipping receipt number for reference and tracking.
  • A credit for the value of the returned merchandise minus shipping charges of $5.00 will appear on the original credit card used to purchase the item(s). Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.

A credit for the value of the returned merchandise should appear on the original credit card used to purchase the item(s). We do not reimburse shipping charges. Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.

For exchanges:

At this time, saucony.com does not offer exchanges. We suggest you return the unwanted item(s), following the return process above, and place a new order for the replacement merchandise through saucony.com. If you need assistance please call Customer Service 1-800-282-6575. We will process your return immediately upon receipt and credit your account for the merchandise; less the return shipping charges; for the use of the pre-paid label.

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DISCLAIMER:

Free Shipping / Free Returns: Free standard shipping and free return shipping expires on 4/26/14 at 11:59 PM EDT. No code required. Not valid on prior purchases. Only valid at Saucony.com.

To return an item free of charge, please pack it in its original condition and send it back to us within 45 days of purchase using the prepaid return label.

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