Frequently Asked Questions
- 1. Delivery Methods & Charges
- 2. Payment Methods Accepted
- 3. Where Can I Find My Order Number?
- 4. Can I Change Or Cancel My Order?
- 5. What Is Your Return Policy?
- 6. What Is Pronation / Supination?
- 7. How Do I Leave A Review?
- 8. Live Chat
- 9. Contact Us
1. Delivery Methods & Charges
For information about delivery times and charges, please see our Shipping Information page
Estimated Delivery:3 to 5 Days
Estimated Delivery:1 to 2 Days
Saucony offers two delivery options, Standard Shipping and Express Shipping.
Free Standard Shipping will be delivered within 3-5 working days from your order date.
Express Shipping will be delivered within 2 working days from your order date.
Orders must be placed by 12.00pm on the website for guaranteed delivery within two working days.
2. Payment Methods Accepted
3. Where Can I Find My Order Number?
If you no longer have the confirmation email of your order, you can email our customer service team at INFO@SAUCONY.EU, and they will be very happy to assist. Otherwise if you have an account with us, you will be able to log in and look at your account history.Return to Top
4. Can I Change Or Cancel My Order?
At Saucony, our goal is to expedite your order as quickly as possible; therefore after your order is placed, it immediately goes into the fulfilment process, and you may not be able to cancel or adjust the order. Please contact us immediately on our customer services email INFO@SAUCONY.EU and we will attempt to intercept it.Return to Top
5. What Is Your Return Policy?
We will gladly accept returns for merchandise purchased through Saucony.eu and that meet the following conditions: Merchandise was purchased from Saucony.eu. We cannot accept returns that were purchased from another store or website. If you need to return an item that was not purchased at Saucony.eu, please contact the retailer from which you made the purchase.
Returns can take up to 14 working days from the date of receipt at our Netherlands warehouse. An automated email will confirm the refund however, depending on your payment method it may take a few days after that for the refund to show back in your account.
Merchandise must be returned in its original condition and received WITHIN 30 DAYS OF ORIGINAL PURCHASE (INVOICE DATE). Orders returned beyond this time period will not be accepted. Saucony.eu reserves the right to refuse worn or damaged merchandise.
Return merchandise should be packed in its original packaging (both inside Saucony box and outside delivery package, if in suitable condition).
You can find our return policy here.Return to Top
6. What Is Pronation / Supination?
Pronation is the natural inward rolling motion of the foot and can sometimes overstress the body causing discomfort or injury.
Supination (or under-pronation) is the opposite of pronation and refers to the outward roll of the foot during normal motion.Return to Top
7. How Do I Leave A Review?
Choose the product that you have purchased and click into that product page. Scroll down, and in the section named 'Ratings & Reviews' click on 'Write a Review'. In there, you will be able to review the whole product experience from rating the product, reviewing it, and even leaving an image. Then click 'Submit' and your comments will be passed for reviewing.Return to Top
8. Live Chat
If you would like to speak directly to one of our customer service team, please feel free to use our Live Chat facility. This can be found on the right side of the page as well as on the Contact Us page. Please note the Live Chat links will only appear when a member of the team is available. Our standard Live chat hours are; Monday to Thursday 8:00am - 4:30pm & Friday 8:45am - 3:30pm.
Emails and live chats handled after 5pm Monday-Thursday and after 3.30pm on Friday and during Bank Holidays will be handled by our Saucony Customer Services team in the US.Return to Top
9. Contact Us
Still have questions?
Email us at INFO@SAUCONY.EU and one of the team will be happy to answer your queryReturn to Top
Christmas Customer Service Opening Hours
Please allow up to 4 working days for a response.
0808 178 3086
Mon - Thur 8am - 4:30pm GMT,
Fri 8:45am - 3:30pm GMT
Kings Place, 90 York Way
London, N1 9AG United Kingdom