Returns

Merchandise must be returned in its original unworn condition, and within 30 days of original purchase (invoice date).

We gladly accept returns of merchandise purchased on www.saucony.com If you purchased your products from another store or website, please contact the reseller directly.

Items must be returned in their original condition within 30 days of the original date of purchase (invoice date).

How to return your purchase

  1. Click the ‘start your return’ link below and fill in your Order number, last name or email address and your postcode.

  2. Select the item(s) you wish to return, and the reason for the return. This will generate the documents you’ll need to include with your return. Please note, this may take a minute to process.

  3. Place the item(s) in the original shipping box, or another suitable box with the shoe box intact. Insert the Return Authorisation document and seal the box securely.

  4. Fold and attach 3 copies of the invoice to the outside of the box (personal details do not need to be visible, but clearly label as INVOICES on the outside). Attach the UPS Shipping Label to the outside of the box.

  5. .Drop the package at any UPS drop off point and keep your proof of receipt. Find your nearest drop-off location at www.ups.com.

  6. START YOUR RETURN HERE

    • Exchanges

      At this time, we cannot offer exchanges. Please follow the return process and place a new order.

      Issue with your order?

      If we made an error on your order, please follow the return instructions for a free of charge return. Upon receipt of the parcel at our warehouse, we’ll refund the cost of the order as well as any delivery costs to the original payment method.

      Damaged & Faulty products

      As soon as you discover a fault, please contact our customer service team.

      Contact us

      If you have any questions, please contact us prior to returning your item(s).

      Email info@saucony.eu.

Contact us

Email

info@saucony.eu

Location

Saucony
Kings Place, 90 York Way
London, N1 9AG United Kingdom