Returns

Merchandise must be returned in its original unworn condition, and within 30 days of original purchase (invoice date).

We gladly accept returns of merchandise purchased on www.saucony.com If you purchased your products from another store or website, please contact the reseller directly.

Items must be returned in their original condition within 30 days of the original date of purchase (invoice date).

How to return your purchase

  1. .Place the item(s) in their original shipping box or another suitable box with the shoebox in perfect condition and seal it tightly.

  2. Attach the UPS shipping label that came with your order to the outside of the package.

  3. Don't have a UPS shipping label? Contact us at info@saucony.eu

  4. Drop the Package off at any UPS location and keep your drop off receipt.

  5. Find your nearest drop-off location at www.ups.com.

  6. Exchanges

    At this time, we cannot offer exchanges. Please follow the return process and place a new order.

    Issue with your order?

    If we made an error on your order, please follow the return instructions for a free of charge return. Upon receipt of the parcel at our warehouse, we’ll refund the cost of the order as well as any delivery costs to the original payment method.

    Damaged & Faulty products

    As soon as you discover a fault, please contact our customer service team.

    Contact us

    If you have any questions, please contact us prior to returning your item(s).

    Email info@saucony.eu.

Contact us

Christmas Customer Service Opening Hours

Email

info@saucony.eu

Please allow up to 4 working days for a response.

Phone

0808 178 3086
Mon - Thur 8am - 4:30pm GMT,
Fri 8:45am - 3:30pm GMT

Location

Saucony
Kings Place, 90 York Way
London, N1 9AG United Kingdom