Items must be returned in their original condition within 30 days of the original date of purchase (invoice date).

We gladly accept returns of merchandise purchased on If you purchased your products from another store or website, please contact the reseller directly.

How to return your purchase

  1. .Place the item(s) in their original shipping box or another suitable box with the shoebox in perfect condition and seal it tightly.

  2. Attach the UPS shipping label that came with your order to the outside of the package.

  3. Don't have a UPS shipping label? Contact us at

  4. Drop the Package off at any UPS location and keep your drop off receipt.

  5. Find your nearest drop-off location at

  6. Exchanges

    At this time, we cannot offer exchanges. Please follow the return process and place a new order.

    Issue with your order?

    If we made an error on your order, please follow the return instructions for a free of charge return. Upon receipt of the parcel at our warehouse, we’ll refund the cost of the order as well as any delivery costs to the original payment method.

    Damaged & Faulty products

    As soon as you discover a fault, please contact our customer service team.

    Contact us

    If you have any questions, please contact us prior to returning your item(s).


Contact us


Please allow up to 2 working days for a response.


0808 178 3086
Mon - Thur 8am - 4:30pm GMT,
Fri 8:45am - 3:30pm GMT


Kings Place, 90 York Way
London, N1 9AG United Kingdom