Returns & Exchanges
Thank you for your recent purchase. If you are not satisfied with your order, simply send your item back to us or return it to a corporate Saucony store near you. Please follow the instructions below so we can process your return as quickly as possible. Return by Mail:
Merchandise must be returned in its original unworn condition and received WITHIN 45 DAYS OF ORIGINAL PURCHASE (invoice date). Orders returned beyond this time period will not be accepted. Saucony.com reserves the right to refuse worn or damaged merchandise. Pack the merchandise in its original packaging or appropriate carton. Enclose the completed packing slip found on the back of the original invoice. Complete the enclosed return form. Peel and stick both the pre-printed address label AND the provided pre-paid USPS shipping label; on the outside of the carton. Return shipping charges of $4.95 will be deducted from your refund for use of this label. Please keep your shipping receipt number for reference and tracking. A credit for the value of the returned merchandise minus shipping charges of $4.95 will appear on the original credit card used to purchase the item(s). Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.
At this time, saucony.com does not offer exchanges. We suggest you return the unwanted item(s), following the return process above, and place a new order for the replacement merchandise through saucony.com. If you need assistance please call Customer Service 1-800-247-6575. We will process your return immediately upon receipt and credit your account for the merchandise; less the return shipping charges; for the use of the pre-paid label.
If you paid for your item(s) in full using a Saucony gift card(s), a new gift card will be sent to your billing address loaded with the value of the refund. If a credit card was used in combination with a gift card, the entire merchandise amount will be refunded to your credit card.