Your browser's Javascript functionality is turned off. Please turn it on so that you can experience the full capabilities of this site.

Contact Us

If you have questions, comments or feedback, our customer service team is here to help! Please contact us by email, phone, or mail.

EMAIL
websauconycanada@wwwinc.com

PHONE
For all inquiries regarding your saucony.com order, please call us at 877-361-0025
Mon-Fri, 8am-9pm ET, Sat/Sun, 9am-6pm ET

Saucony.ca CUSTOMER SERVICE
6225 Millcreek Drive
Mississauga, ON L5N 0G2

General Inquiry Form *Required field

Defective Product Form *Required field

Order Return Form *Required field

Order Status/Change Order Form *Required field

Return Status Form *Required field

Country *

What is your question regarding?

First Name *

Last Name *

E-Mail Address *

Phone Number *

Shipping Street Address *

Shipping City *

Province *

Postal Code *

Return Information:

Did you purchase from our website? *

Date of Purchase? (MM/dd/yyyy) *

Style Name and Color * (Style number information is located inside shoe)

Size *

Width *

Inquiry Details

Description of Issue *

Additional Details

For us to properly assess possible shoe defects please include two photos of your shoes.

Photo of defect * Remove

Photo of style/size tag * Remove

Replacement Option: To help expedite the process should your product be approved for replacement. Please include one comparable style from our website.

Style Name and Color *

Size *

Width *

Order ID# (if applicable)

Return Tracking Number

Yes, I'd like to receive email marketing communications from Saucony subject to Saucony's Privacy Policy.

See Privacy Policy.

New Runners Kit

Each Kit Now $159.99

End of Season Sale Up to 50% off

select styles

Email: Invalid email address

Contact Us

Return Information:

End of
Season
Sale
Up to
50% off