Saucony
Help Centre

• Can I ship my product outside of Canada?

  This website is the Saucony website for Canada. We do not offer shipping to international locations outside of Canada or to freight forwarding agencies. All orders placed on Saucony.com/CA that are being shipped to an international location or freight forwarding agency will be cancelled.

  We are however a global brand and have websites in other regions. To see if there is a Saucony website for your country, please check the locale at the top right of the page (look for the country flag).

• Does Saucony offer free shipping?

  Yes. Saucony offers free standard shipping on all orders above $99 before taxes. For orders below $99, you will be charged a flat-rate shipping fee of $8.99 (plus applicable taxes).

  For more information on shipping, please refer to our shipping information page.

• Why is my order delayed?

  There are several reasons why an order may be delayed. Typically, delays result from shipping delays such as inclement weather, or from order-related data discrepancies. For instance, if the billing information you provide does not match what your bank has on file (including address and telephone number), your order may be delayed.

• How long will it take to process and ship my order?

  The time it takes to process and ship your order will depend on your location, the item(s) ordered and order date. Delivery to PO Boxes could take longer. Exceptions apply to certain rural areas based on geographical and environmental factors. During sale and promotion periods, delivery could take longer than usual.

  PROVINCE	ESTIMATED DELIVERY STANDARD
  Ontario & Quebec	2-3 business days
  Prince Edward Island, Nova Scotia & New Brunswick	3-4 business days
  Alberta, Manitoba & Saskatchewan	3-5 business days
  Newfoundland & Labrador	3-6 business days
  British Columbia	5-7 business days
  Yukon Territories, Northwest Territories & Nunavut	5-8 business days

Returns

• What is Saucony's return policy?

  We will gladly accept your return of UNWORN merchandise. Original shipping charges are not refundable. Returns are shipped back to our warehouse through Canada Post. Returned footwear must be received at our warehouse in its original packaging and condition within 30 days from the date of purchase. Once returned footwear is received in our warehouse, it may take 15 - 20 business days for your refund to be processed.

  Items that are purchased on our website cannot be returned to retail stores.

• Does Saucony offer free returns?

  Yes. Saucony offers free returns within 30 days of the date of shipment.

• When will I receive my refund for my return?

  Please allow 15 - 20 business days for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on the original card used within 2 billing cycles.

• How do I print a return label?

  To access a return label you will first have to start your return. To do this, visit our returns page and fill in your order number and postal code. After clicking submit you will be taken to a new page with your order details. Select the product you want to return and select the method of return (print a label or obtain a QR code). Complete the remaining questions that follow. You will be taken to a new page where you can download your return label or QR code.

• How do I return my order?

  Visit our returns page to start your return and receive your return shipping label or QR code. Please prepare your package and drop it off at any Canada Post Outlet that is convenient for you.

• How much time do I have to return my order after I have made my purchase?

  You have 30 days from the purchase date to return your order.

• Can I exchange my purchase for a different size or colour?

  We do not offer exchanges at this time. Please return your order and place a new order for another size or colour. Returns are free.

• Can I return a Saucony item I bought in a store to you?

  We only accept returns on purchases made on Saucony.com/CA. An item purchased in a retail store must be returned to the store where it was purchased. Items that are purchased on our website cannot be returned to retail stores.

Payment

• Do you accept international credit cards?

  This website is the Saucony website for Canada. We only accept credit cards issued from Canadian banks with Canadian shipping and billing addresses. All orders placed using an international credit card will be cancelled.

  We are however a global brand and have websites in other regions. To see if there is a Saucony website for your country, please check the locale at the top right of the page (look for the country flag).

• How is sales tax calculated?

  We collect applicable provincial and/ or federal taxes based on the item(s) purchased and the shipping address. The taxes will be included in your order total. If you have any questions about the tax rate, please contact customer service.

• What payment methods do you accept?

  We currently accept the following forms of payment:
  ·  American Express
  ·  Mastercard
  ·  Visa
  ·  PayPal
  ·  Apple Pay
  ·  Afterpay
  

• My order was not processed but there is a charge on my account. When will this charge be removed?

  If you used a credit card, the charge you see is a pre-authorization hold. This is a temporary electronic authorization. The card will not be charged until the order ships. If you did not complete the order, the hold will drop off according to your credit card or bank policy. This generally happens within 2-10 business days. For more information, contact your credit card company or bank to find out when the hold will be released.

  If you used PayPal, the charge you see is a pre-transaction notification. The notification will drop off your account within 30 days. Contact PayPal directly to find out exactly with the pending notification will drop off.

• Can I change or cancel my order once I have placed it?

  Our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled or changed. You may always return the item once you receive it. For additional information on returns please visit our returns page.

• The product I received has a defect, how do I submit a defective order form?

  We are sorry you are experiencing an issue with your product. To help expedite your problem, please ensure your defective product matches the guidelines on our returns page. If so, fill out the defective form to expedite the process.

Product Information
& Sizing

• Do Saucony products fit true to size?

  We have found that our products fit true to size. For additional information on our sizing, you can review our size chart and customer reviews for specific customer feedback on sizing. Both are available on our Saucony product detail pages.

• What products are available in wide widths?

  We offer several styles in wide width. To view wide width products, we suggest selecting your preferred width in the sizing section of the filter menu that is available on all our product list pages.

• What size should I order if the footwear isn't available in half sizes?

  Sizing on products without half sizes comes down to the product type and personal preference. For specific feedback on the sizing of your product, refer to the size chart and customer reviews on the product page. If you purchase a product and are not happy with the fit, we offer free returns.

• The style I want is out of stock in my size. When will Saucony get more?

  We are very sorry that the item you need is out of stock. When you try to select the size you need, if the item is out of stock, there should be a "notify when available" button. This will allow you to sign in or create an account with us so that we can email you when your size is back in stock.

• How can I clean my footwear?

  In general, we recommend the following guidelines for cleaning footwear:

  Cleaning: On a regular basis, brush away any surface dirt with a soft brush. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse off all soap residue to avoid attracting more dirt.

  Drying: Open footwear fully, remove insole and laces and dry at room temperature. Do not expose footwear to heat, as doing so can compromise any adhesive or materials used in construction your footwear.

• How do I leave a review for a product?

  You can leave a product review on any product on our website. Go to the product page and scroll down to the "Customer Reviews" Section. In the Reviews section there is a button where you can select a star rating for your review and enter any additional comments.

• Where are your shoes manufactured?

  Wolverine Worldwide is a global company and our branded footwear and apparel products are distributed in over 170 countries and territories. These products are also manufactured in many countries around the world, from the United States and Dominican Republic, to the United Kingdom, Vietnam, China and more.

• Can I buy a single shoe?

  Sorry, we cannot accommodate single shoe orders at this time. Our footwear is not only sold, but also manufactured in pairs.

Other

• How can I be removed from your mailing list?

  To opt out of emails, click on the "unsubscribe" button at the bottom of all our emails. To opt out of text messages, reply "STOP" to any text message.

  Alternatively, you can manage our email preferences on the website by going to our account preferences page.