SHIPPING INFORMATION

How much are delivery costs?

Standard Shipping is free for orders $99+ before taxes. Orders less than $99 will be charged a $8.99 flat-rate shipping fee (plus applicable taxes).

How long does delivery take?

This is the time taken from you placing the order to it being delivered to your chosen address.

Delivery to PO Boxes might take longer.

Exceptions apply to certain rural areas based on geographic location and environmental factors. During sale and promotion periods, delivery might take longer than usual.

Public Holidays

Orders placed on, or the day before one of these dates will have an extended delivery time of a few extra business days.

Our warehouses are closed on the following holidays and will not process orders until the next business day:

Delivery Rules & Restrictions

Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays. Orders placed between 10 am Friday and 7 am Monday (Eastern Time) will not be processed until Monday morning.

Due to logistical difficulties in making deliveries to certain remote areas, we reserve the right to cancel your order and make such orders subject to additional conditions (e.g. requiring a minimum order value)

During sale and promotion periods delivery might take a little longer than normal. When you order more than one product, your order might arrive in different packages and arrive on different days.

You will receive a notification in case of cancellation or in case of difficulties with processing your order shortly after the issue is identified.

Please note that your delivery address can be different from your billing address, as long as they are both in the same country.

We currently only offer shipments of orders within Canada.

How long after I receive my shipment confirmation email will I be able to track my order?

Please allow at least 24 hours after receiving your shipment confirmation email before clicking the track & trace link. This gives the courier time to pick up your order from our warehouse.

Can my delivery address be different from my billing address?

Yes, as long as they're both in the same country. Just enter separate delivery and billing addresses during the checkout process.

How do I track my order and delivery status?

Refer to your shipping confirmation email for instructions. You receive this email when your order has left our warehouse. You can check the status of your order with the track & trace code* provided in this email.

Possible status messages include:

*Please note that it takes at least 24 hours for tracking codes to be activated.

What do I do if my question isn't covered here?

We recommend you contact our Customer Service team using the contact information below:

Email

websauconycanada@wwwinc.com

Phone

1-877-361-0025

Please call Mon-Fri, 8am-9pm ET,
Sat/Sun, 9am-6pm ET

Location

Saucony.ca Customer Service

6225 Millcreek Drive
Mississauga, ON L5N 0G2