RETURNS HAVE CHANGED! Now the UK has left the EU, you’ll need to include some extra documents with your return.
In order for us to process your items correctly, you’ll now need to print / include an invoice (3x copies), the Return Authorisation Form and a free UPS shipping label.
How to return your purchase
Click the ‘start your return’ link below and fill in your Order number, last name or email address and your postcode.
Select the item(s) you wish to return, and the reason for the return. This will generate the documents you’ll need to include with your return. Please note, this may take a minute to process.
Place the item(s) in the original shipping box, or another suitable box with the shoe box intact. Insert the Return Authorisation document and seal the box securely.
Fold and attach 3 copies of the invoice to the outside of the box (personal details do not need to be visible, but clearly label as INVOICES on the outside). Attach the UPS Shipping Label to the outside of the box.
Drop the Package off at any UPS location and keep your drop off receipt. Find your nearest drop-off location. Or call UPS directly at 03457 877 877. Please note that there may be a charge when calling.
Or, arrange a UPS parcel collection. Read More
To schedule a UPS parcel collection, you'll need fill out the form found here.
Follow the below to fill out the form
Select YES for "Do you have pre-printed UPS Shipping Labels for your shipment?"
Enter your tracking number starting with 1 Z, this can be found above the large barcode at the bottom of the returns label. You must enter the tracking number to avoid paying for your return
Fill in your name, address and telephone number.
Tick the box if it's a residential address.
For the weight of your parcel, please type in "1".
Under 'UPS International Services' select 'UPS standard' as the delivery option.
Select your collection date and time.
Section 1. Shipping Label questions
Section 2. Collection Information and Location
Section 3. Service and Package Information
Section 4. Collection Date and Time
Click next and verify your collection details.
You may also call UPS directly to arrange a pick up over the phone. Please note that there may be a charge when calling. UPS UK - 03457 877 877Read More
At this time, we cannot offer exchanges. Please follow the return process and place a new order.
Issue with your order?
If we made an error on your order, please follow the return instructions for a free of charge return. Upon receipt of the parcel at our warehouse, we’ll refund the cost of the order as well as any delivery costs to the original payment method.
Damaged & Faulty products
As soon as you discover a fault, please contact our customer service team.
If you have any questions, please contact us prior to returning your item(s).
Email firstname.lastname@example.org or call us on 0808 178 3086.
0808 178 3086
Mon - Thur 8am - 4:30pm GMT,
Fri 8:45am - 3:30pm GMT
Kings Place, 90 York Way
London, N1 9AG United Kingdom