If for any reason, you are not satisfied with the products you Shoes are shipped separately from accessory items.
If for any reason, you are not satisfied with the products you received from us, you can return them to us; and, we will credit your order. Saucony.com does offer exchanges. You can go to return the item(s) and pick the option to "Submit Return/Exchange." Below are the instructions for returning by mail. - Merchandise must be returned in its original unworn condition and received WITHIN 30 DAYS OF ORIGINAL PURCHASE (invoice date). Orders returned beyond this time period will not be accepted. Saucony.com reserves the right to refuse worn or damaged merchandise.
- Pack the merchandise in its original packaging or appropriate carton. Enclose the completed packing slip available for print on Saucony.com.
- Complete the enclosed return form. Please keep your shipping receipt number for reference and tracking.
- A credit for the value of the returned merchandise will appear on the original credit card used to purchase the item(s). Please note: A return shipping charge of $5.00 will be deducted from your refund. Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.
If you have questions about our return shipping labels, please contact Customer Service at 1-800-680-0966.
If you used a credit card or debit card, the charge you see is actually a pre-authorization hold. This is a temporary electronic authorization. The card will not be charged unless the order ships. If you did not complete the order, the hold will drop off your account according to your credit card or bank policy. This generally happens within 2-10 business days. For more information, contact your credit card company or bank to find out when the hold will be released.
If you used PayPal, the charge you see is actually a pre-transaction notification. This notification will drop off your PayPal account within 30 days. Contact PayPal directly to find out exactly when the pending notification will drop off.
Our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled or changed. You may always return or exchange the item once you receive it. For return and exchange instructions please visit: https://www.Saucony.com/en/returns
If you are unsure of what size to order or have any other questions about any of our products, please feel free to call us at 800-247-6575 or use our live chat feature. We're happy to help you find the best style for you.
Go to ourReturns Page, and fill in your Order Number, last name or email address, and your zip code and click "submit".
You will be taken to a new page with your order details. Scroll down to where it shows the product you want to return. Where it says "I would like to", click the tab to change it to say "Return this item". A new tab will then appear for you to choose why you would like to return your item.
Once you have chosen your reason, click the button below that says "Submit Return/Exchange". Please note, you may need to wait up to 45 seconds for it to process.
You will then be taken to a new page where you can download your return form. Download the form, and you can then print it using a printer at home, or at a local printing services establishment. Please include the summary sheet in the return package and adhere the shipping label to the outside package. BOTH documents must be included in the return to be processed.
Returns will be refunded to the original card used to purchase the item(s). Please note: A return shipping charge of $5.00 will be deducted from your refund. Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.
Shoes are shipped separately from apparel and accessory items as they require special handling. We offer free standard shipping on all orders. If you select expedited shipping, you will not be charged additional shipping fees on these items.
There are several reasons why an order might be delayed. Typically, delays result from order-related data discrepancies. For instance, if the billing information you provide does not match what your bank has on file (including address and telephone number), your order may be delayed. Your order may also be delayed if the billing and shipping address are not the same.
The time it takes for you to receive your order will depend on your location, the item(s) ordered, and the shipping speed you selected. All shipments take place in two stages: processing and transit.
Processing and packing times are estimated 24-48 business hours. This excludes orders placed on the weekend.
• Standard delivery service 2-6 business days.
• Express delivery service 3-4 business days.
• Overnight delivery service 1-3 business days.
Time frames are dependent on order date and your location.
We currently accept the following forms of payment:
• American Express
• Master Card
• Discover Card
• PayPal (Must be a U.S. account)
• Saucony Gift Cards and Saucony Ecards
• Pre-paid gift cards: Visa, MasterCard, American Express
• Amazon Pay
Saucony only accepts credit cards issued from U.S. banks with U.S. billing and shipping addresses.
We collect sales tax on orders delivered to certain jurisdictions. Order totals listed on your screen reflect estimated sales tax. The actual charge to your credit card will reflect the applicable state and local sales taxes and will be calculated at the time you checkout. Your actual tax total will include the correct local sales tax (if applicable). If you have any questions about the tax rate, please CONTACT CUSTOMER SERVICE.
Weekdays: 9am to 9pm (EST)
Weekends: 9am to 6pm (EST)
Monday-Friday 8am-9pm ET
Saturday-Sunday 9am-6pm ET
Saucony.com Customer Service
1400 Industries Road
Richmond, IN 47374