Returns & Exchanges
Thank you for your recent purchase. If you are not satisfied with your order, simply ship your item back to us free of charge, or return it to a corporate Saucony store near you. Please follow the instructions below so we can process your return as quickly as possible.
Damaged or Defective Product:
If you suspect your product is defective or damaged during shipment, please contact our Customer Service team immediately via email at firstname.lastname@example.org or by phone at (800) 282-6575. We Will work with you to expedite the replacement or refund of your item.
Return by Mail:
We can only accept returns if the merchandise was directly purchased from Saucony.com. At this time, we cannot process returns from retail stores and other online retailers.
Merchandise must be returned in its original unworn condition and received WITHIN 45 DAYS OF ORIGINAL PURCHASE (invoice date). Orders returned beyond this time period will not be accepted. Saucony.com reserves the right to refuse worn or damaged merchandise.
Orders placed between 11/13 and 12/31 must be returned by 01/31 or 45 days from purchase, whichever is greater.
Pack the merchandise in its original packaging or appropriate carton. Enclose the completed packing slip found on the back of the original invoice. Complete the enclosed return form. Peel and stick both the pre-printed address label AND the provided pre-paid USPS shipping label; on the outside of the carton.
Return shipping is free of charge. Please keep your shipping receipt number for reference and tracking. A credit for the value of the returned merchandise will appear on the original credit card used to purchase the item(s). Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.
If you do not have a pre-paid return shipping label, please contact Customer Service at (800) 282-6575 or at email@example.com.
At this time, Saucony.com does not offer exchanges. We suggest you return the unwanted item(s), following the return process above, and place a new order for the replacement merchandise through Saucony.com. If you need assistance please call Customer Service (800) 282-6575. We will process your return immediately upon receipt and credit your account for the merchandise.
If you paid for your item(s) in full using a Saucony gift card(s), a new gift card will be sent to your billing address loaded with the value of the refund. If a credit card was used in combination with a gift card, the entire merchandise amount will be refunded to your credit card.