Returns & Exchanges
We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase. Complete the fields below and follow the instructions to receive return documentation and a shipping label.
Enter your Order ID, Last Name or Email Address, and Zip Code here
Please return item(s) in the original packaging. You will be refunded for the amount of the items purchased, minus a $5.00 return shipping fee.
The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have a printer, please call customer service at (800) 282-6575.
Please keep a copy of the return documentation for tracking purposes.
You will be refunded for the amount of the items purchased, minus a $5.00 return shipping fee. Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.
We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team.
Definition of a defective product:
- A Defective Product is an imperfection in a product that has a manufacturing or design defect
Examples of what is not considered defective:
- Worn stitching, worn soles or frayed webbing due to normal wear
- Damage that is a result from misuse, normal wear and tear or damage occurred during storage
- Broken or damaged laces, lace retention devices and worn soles
- Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples
- Improper fit. Fit is the responsibility of the owner and should be assured within return window
- Comfort issues
If you feel your product is defective as a result of a manufacturing or design defect, please call us (800) 288-3124.
At this time, Saucony.com does not offer exchanges. We suggest you return the unwanted item(s), following the return process above, and place a new order for the replacement merchandise through Saucony.com. If you need assistance please call Customer Service (800) 282-6575. We will process your return immediately upon receipt and credit your account for the merchandise.
If you paid for your item(s) in full using a Saucony gift card(s), a new gift card will be sent to your billing address loaded with the value of the refund. A return shipping charge of $5.00 will be deducted from your refund.