Contact Us

We currently offer the following ways to contact us

Live Chat

Speak with a service representative

Chat Now

Phone

For all inquiries regarding your saucony.com order, please call us at
(800) 282-6575

Mon-Fri, 8am-9pm ET

Sat/Sun, 9am-6pm ET

Saucony.com Customer Service

1400 Industries Road

Richmond, IN 47374

General Inquiry Form *Required field
Defective Product Form *Required field
Order Return Form *Required field

For returns, please use our online returns form. For inquiries about your return, please use the form below.

Order Status/Change Order Form *Required field
Return Status Form *Required field

Return Information:

For us to properly assess possible shoe defects please include two photos of your shoes.
Remove
Remove
Replacement Option: To help expedite the process should your product be approved for replacement. Please include one comparable style from our website.
Yes, I'd like to receive email marketing communications from Saucony subject to Saucony's Privacy Policy and also be entered for a chance to win a free pair of shoes.

See Privacy Policy.