Contact Us

We currently offer the following ways to contact us

Live Chat

Speak with a service representative

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Phone

For all inquiries regarding your saucony.com order, please call us at
(800) 282-6575

Mon-Fri, 8am-9pm ET

Sat/Sun, 9am-6pm ET

Saucony.com Customer Service

1400 Industries Road

Richmond, IN 47374

General Inquiry Form *Required field
Defective Product Form *Required field
Order Return Form *Required field

For returns, please use our online returns form. For inquiries about your return, please use the form below.

Order Status/Change Order Form *Required field
Return Status Form *Required field

Return Information:

For us to properly assess possible shoe defects please include two photos of your shoes.
Remove
Remove
Replacement Option: To help expedite the process should your product be approved for replacement. Please include 1 comparable replacement style from our website.
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